Shipping and Delivery

Local Pickup

We offer local pickup service, you can pickup your order directly in our pickup address without any shipping fee. 

Your order will be ready for pick up 1-3 business days later, please contact us for exact pickup time before you come.

  • Pickup Address: #113-13982 Cambie Road, Richmond, Canada, V6V2K2
  • Opening Hours: Monday - Thursday, 10:00am - 5:00pm 
  • Phone: 604-232-1299
  • Email:


Shipping Rules

Free Shipping on orders over C$59.99 in Canada
Free Shipping on orders over C$99.99 in both Mainland China and America
Free Shipping on orders over C$299.99 in Hong Kong, Macao and Taiwan

We use a variety of shipping methods depending on your location, the item’s size, weight, and dimensions. We will endeavour to use the most efficient method available to us at the time of dispatch that best serves your address or requirements.

We use and trust carriers such as Canada Post and UPS in Canada. International shipments (excluding China) can be sent via DHL or private courier. Orders shipped to Mainland China are sent using our private courier.

Attention: For all international shipments, customs clearance is a necessary procedure before goods can be imported or exported internationally. Customers need to know import permits and restrictions of nutrition supplements in their shipping country before they place the order. If customs clearance was not possible due to restrictions, we can't return the shipping fee and customers need to bear any additional costs.

All orders are processed and dispatched in 1-3 business days, except holidays. Please contact us if you need to know your tracking numbers. 

Orders placed after 5pm Monday to Friday will be processed the following working day.

The delivery times provided are an estimate only. While Total Natural will make every effort to ensure delivery is completed within the timeframe, factors such as public holidays and peak delivery times may not always allow this to be possible.

All prices stated are shown in Canadian Dollars (CAD) and are exclusive of taxes.

If you have any further enquiries or special requests, please contact us by email, or call 6042321299.